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HubSpot's Service Hub

Deliver Top-Notch Customer Service With Total Authenticity: After All, the Customer Always Comes First! 

HubSpot Service Hub is a comprehensive customer service platform designed to elevate customer support and satisfaction. With a suite of tools and features, Service Hub will empower your business to deliver exceptional customer experiences throughout the entire customer journey.

Integrating seamlessly with other HubSpot Hubs, the platform creates a unified ecosystem that ensures a 360-degree view of customer interactions. Service Hub facilitates efficient communication and collaboration among customer service teams, allowing them to manage tickets, provide timely responses, and resolve customer issues with ease. From a centralized dashboard, your customer service representatives can access detailed customer profiles, communication history, and engagement insights, enabling personalized and effective support.

Onboarding vs. Implementation

HubSpot onboarding refers to the initial orientation and introduction to the platform. It includes a stock setup of out-of-the-box features and some training for how to use the software.

HubSpot implementation involves the strategic configuration and customization of HubSpot to align with the specific needs and goals of your business. 

It is the difference between spending months, if not years, customizing a new, unfamiliar system on your own vs. hitting the ground running because an expert already did it for you.

Service Hub Implementation

Our Implementation Process

1. Discovery and Design

Understanding how your current sales and support services work will be first on Prism’s list of things to do during your consultation. Our team of digital experts will take the time to uncover the complete picture of your communication process and pinpoint which areas HubSpot can help out with.

2. Account Setup 

Experienced in a wide variety of migrations and implementations, our expert team help you with the initial set up of HubSpot, ensuring that you don’t miss any important settings or features along the way.

3. Custom Data Setup

With HubSpot’s default data structure, it's not a case of one-size fits all. We will ensure that any data that you need to bring over—such as contacts, companies, and deals—has a home in HubSpot.

4. Integration

Have you ever stopped to wonder how much time, money, and data you are losing because your software solutions are not integrated? We will ensure that all of your data flows from one platform to another to help your customers speak to you with connected, centralized inboxes, live chat, chat bots and more. It will have never been easier to reach out to your team for assistance than it will be once we're done. 

5. Custom Reporting

Our analytics specialists will show you customizable reporting features to track and analyze key metrics related to customer service performance. You'll be able generate customer-centric reports, such as ticket resolution times, customer satisfaction scores, and agent productivity. These will give your team valuable insights in order to make data-driven decisions that can enhance the overall customer support experience.

Supporting Your Team

Ensuring your team knows exactly how your new platform works is crucial for your success. Our team will always make sure to walk you through what we've set up, what you can expect and show you exactly how everything is meant to function. We can help you get to grips with:

  • Efficient navigation
  • Ticketing pipeline set up
  • Custom support flow automation
  • NPS score/Surveys
  • User management
  • Internal communication
  • Performance metrics
  • Creating and managing content

Support, retain, and grow your customer base.

Schedule a consultation